Visual journey builder
Drag-and-drop contact strategies: day 0 email, day 3 SMS, day 7 variant, day 10 call queue — branching on opens, clicks, portal visits, promises and failed payments.
Recovia Engage · First-party collections software
Your brand. Our engine.
Run early-stage collections in-house on the same platform our own recovery team uses — white-labelled end to end, with AI you control and compliance you can prove.
White-label by default
Your customers never leave your brand.
Custom domain, your logo and palette, your sender identities, your tone of voice. The portal, every email and every SMS reads as you — because pre-charge-off collections is still a customer conversation.
- Custom portal domain and full visual theming
- Per-tenant sender identities for email, SMS and letters
- Template library with your legal team in the approval chain
ALive
app.yourbank.com.au
Powered by Recovia Engage · your brand
PLive
pay.telara.com.au
Powered by Recovia Engage · another tenant
HLive
help.ausvolt.com.au
Powered by Recovia Engage · and another
Capabilities
The strategy studio our own operators use — exposed to yours.
Compliance pre-flight
Every message is checked against contact windows, frequency caps, required disclosures and suppression lists before it sends. Violations are blocked, not reported after the fact.
AI you switch on, not endure
Send-time optimisation, propensity scores, message personalisation and a portal assistant — each feature individually toggled per tenant, with decision logs for everything.
Payments built in
Cards, wallets, PayTo, direct debit and BPAY with smart retry timing and plan self-management. PCI SAQ-A scope via gateway tokenisation.
Enterprise governance
SAML/OIDC SSO, SCIM provisioning, granular role-based access and an immutable audit trail of every configuration change.
APIs, webhooks & SFTP
REST APIs and webhooks for placement, payments, plans, disputes and closures — plus batch SFTP for the systems that still speak files.
Why the same engine matters
We run our own recovery business on this platform.
Most collections software vendors have never collected a dollar. We operate a recovery service on exactly the code we sell you — so every model is trained on live outcomes and every workflow has survived contact with real portfolios, real hardship cases and real audits.
When we ship a feature, it's because our own operations team needed it to hit the numbers we publish.
0%portal-only resolution across our own operations
0 wkstypical time from contract to first live journey
0%of automated decisions logged and explainable
Commercials
Licence plus usage. Nothing buried.
An annual platform licence, per-account or per-communication usage, and a one-off implementation fee. Volume tiers for enterprise books. Every AI feature is opt-in — you're never billed for automation you didn't switch on.
See Engage wearing your brand.
We'll stand up a themed sandbox with your logo, palette and a sample journey — usually within a week of a first call.