Comparison
Recovia vs Collection House.
Collection House (CLH.AX) is one of Australia's largest debt purchasers and collectors. Recovia is a technology-first recovery platform that acts as your agent — you keep the debt, the customer relationship, and the upside. Here's when each model makes sense.
This page is written by Recovia. We’ve tried to be honest — where Collection House is a better fit for a particular customer, we say so. Details about Collection House are from their public marketing site and may not reflect current internal pricing or feature scope. If anything here is out of date, tell us.
Two different business models
Where the two differ.
Business model
Recovia · Recovery agent + SaaS platform — you keep the debt and the relationship
Collection House · ASX-listed debt purchaser (CLH.AX) and collections agency — buys and collects debt
Why it matters · Collection House's primary revenue comes from purchasing debt ledgers at a discount — not from acting as your agent. When you sell to them, you're getting liquidity for a ledger, not a partner recovering on your behalf.
Creditor visibility
Recovia · Full real-time account dashboard — every contact attempt, status, and payment visible
Collection House · Limited once debt is sold; more visibility in agency arrangement
Why it matters · Understanding exactly what's happening on each account is difficult when the debt has changed hands. Agency arrangements provide more visibility than a debt-purchase model.
Customer relationship
Recovia · Preserved — recovery is in the creditor's name, the customer relationship stays with you
Collection House · Transferred on debt purchase — the debtor is now a Collection House customer
SME suitability
Recovia · Built for SMEs — self-serve upload, no minimum placement, published commission rates
Collection House · Focused on large enterprise and institutional portfolios for debt purchase; smaller agency arm available
Pricing model
Recovia · Commission-only on recovery — no upfront cost, no minimum, published rates
Collection House · Debt purchase at a discount to face value; agency rate by negotiation
Technology
Recovia · Modern cloud-native platform with real-time API, debtor self-service portal, and automated workflows
Collection House · Established systems; self-service portal varies by arrangement
Hardship handling
Recovia · Dedicated debtor hardship portal with documented SLA and RG 96-aligned process
Collection House · ACCC/ASIC-aligned hardship handling; process varies
Trust accounting
Recovia · Native per-client trust ledger; remittance with full reconciliation
Collection House · Standard trust accounting practices for agency work
Regulatory standing
Recovia · ACL-aligned; ACCC/ASIC Debt Collection Guideline compliant
Collection House · ASX-listed with mature compliance program; ASIC-regulated
Pick Recovia when
- You want to keep the customer relationship and the account ownership
- You have any size book — from one account to thousands
- You want real-time visibility into what's happening on every account
- You'd rather receive actual recoveries than a discounted lump sum
- You're an SME that wants published pricing and no minimum placement
Pick Collection House when
- You want to convert a large aged portfolio to cash immediately via debt sale
- You don't need ongoing visibility into individual account outcomes
- Your book is very large (millions of accounts) and you want a single purchaser
- You're comfortable permanently transferring the customer relationship
See Recovia for yourself, no pitch deck.
Book 20 minutes with the founder. We'll load a sample of your accounts and walk through what a first month of recovery would look like on the platform.