Industries
One platform, tuned per industry — contact rules, tone, payment options and compliance settings configured for how your customers actually live.
The problem. Large delinquency books, heavy regulatory scrutiny, and a brand that can't afford a single bad collections story.
Our approach. Champion/challenger placements, full RG 96 enforcement in code, and evidence packs that make audit season boring.
Audit-ready account histories, exportable in minutes
The problem. Digital-native customers who will never answer an unknown number, and unit economics that punish slow recovery.
Our approach. Digital-first journeys, portal resolution and API placement that plugs straight into your existing stack.
84% of paying customers resolve without an agent
The problem. High-volume, low-balance arrears where cost-to-collect can exceed the debt itself.
Our approach. Automation-heavy strategies that keep humans for the conversations that need them, driving cost-to-collect down every quarter.
Cost-to-collect trending down as automation share rises
The problem. Essential-service obligations, hardship regulation, and customers you'll still be serving next winter.
Our approach. Hardship-first workflows with instant holds, payment plans aligned to pay cycles, and tone controls per segment.
Hardship holds applied instantly, 100% SLA adherence
The problem. Lapsed premiums and excess recovery that sour long-term policyholder relationships.
Our approach. Gentle early-stage journeys under your brand with Engage, or discreet third-party recovery with Resolve.
Retention-safe collections across both product lines
The problem. Levy arrears among owners you'll meet at the next AGM. Awkward is an understatement.
Our approach. Respectful, document-transparent recovery that keeps the body corporate solvent and the community civil.
Transparent itemisation cuts disputes at the source
The problem. Gyms, clinics and memberships where a heavy-handed letter guarantees the customer never returns.
Our approach. Win-back-aware journeys that treat an arrears conversation as a retention opportunity.
Collections designed to leave the door open
The problem. Unpaid invoices, no time to chase them, and agencies that won't take small books seriously.
Our approach. Place a single invoice in minutes. Fixed-fee tiers, plain-English updates, and money in trust — not in limbo.
Single-account placement, live in minutes
Illustrative engagement
Loopline · Buy-now-pay-later
Loopline split 12,000 delinquent accounts evenly between their incumbent agency and Recovia Resolve, holding placement criteria identical. After 90 days: 31% higher liquidation, a 64% drop in collections-related complaints, and a customer-effort score their CX team didn't believe until they re-ran it.
Talk to us about how contact strategies, tone and compliance settings adapt to your sector.